Returns & Exchanges

At Sapporo, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange items within 14 days of receipt, provided they are in their original condition.

1

Initiate Your Request

Contact our customer service team via email or our website portal with your order number and the reason for your return.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garments are unworn and unwashed.

3

Ship the Items

Send the package back to our distribution center using a tracked shipping service or drop it off at one of our designated collection points.

4

Quality Check & Refund

Once we receive and inspect your items, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing