Frequently Asked Questions

Everything you need to know about shopping with Sapporo.

What is the standard shipping time for Sapporo orders?

We offer express shipping nationwide. Most orders are processed and delivered within 3 to 5 business days, depending on your location.

What is your return policy for fashion items?

If you are not satisfied with your purchase, you can return items within 14 days of receipt, provided they are unworn, in their original packaging, and have all tags attached.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment methods to ensure a secure checkout process.

How do I know which size to choose?

Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your Sapporo apparel.

Are the colors of the products accurate to the photos?

We strive to display our products as accurately as possible. However, please note that actual colors may vary slightly due to different monitor settings and lighting conditions.